Global Sales & Marketing
Rieter | Pune
April 2022 – Present
- Lead global sales back-office team, optimizing processes and increasing productivity.
- Support the end-to-end order processing and payments cycle, including sales order creation and invoice follow-up.
- Proactively resolve customer queries and delivery issues, ensuring high levels of customer satisfaction while maintaining internal compliance and policies.
- Prepare detailed monthly reports and dashboards to provide insights into sales and marketing performance.
- Act as a primary contact for clients and partners, maintaining strong relationships via email, calls, and meetings, addressing inquiries promptly and professionally.
- Maintain all related records of customer data, sales offers, and order documentation; ensure compliance documentation is up-to-date and readily available for audits.
- Collaborate with internal departments to ensure seamless operations & events.
Consumer & Products
SGS | Gurgaon
December 2016 - March 2022
- Worked with world-popular buyers including Inditex (Zara), Kmart, Target, Auchan, Macy's, H&M, LIDL etc.
- Conducted in-line and final inspections of products to ensure they met quality standards.
- Ensured that products complied with company standards and buyer requirements.
- Collaborated with suppliers & manufacturers to ensure quality standards were met.
- Identified areas for improvement in the production process to reduce defects and rework.
- Followed health, safety, and environmental guidelines.
Production
VCML | Kolkata
July 2015 - December 2016
- Planned, scheduled, and monitored production activities to ensure timely delivery.
- Led and managed shop floor workers, operators, and shift supervisors.
- Collaborated with the Quality team to minimize defects and rework.
- Monitored usage of raw materials and reported shortages or excesses, ensuring minimal wastage.
- Identified areas of improvement in efficiency, quality, and process.
- Prepared shift-wise production reports including output, downtime, rejections, and manpower.
